Refund Policy

1. 14-Day Free Trial

We offer a 14-day free trial on our Growth plan to ensure Veliclin meets your clinic's needs before you make a financial commitment. No credit card is required to start the trial. We highly encourage utilizing this period to evaluate our platform.

2. Subscription Refunds

Because of the digital nature of our SaaS product and the resources required to maintain isolated, secure healthcare databases, we generally do not offer refunds for payments that have already been processed, except in specific circumstances outlined below.

3. Eligible Refund Circumstances

Refunds may be granted under the following circumstances, evaluated on a case-by-case basis:

• Billing Error: If you are charged multiple times in error, or charged after a verified cancellation request was submitted prior to the billing date.
• Major Service Outage: If Veliclin experiences an extended, unacceptable period of downtime that prevents you from accessing critical patient data, in violation of our SLA.
• First 7 Days (Annual Plans): If you signed up for an Annual subscription and decide within the first 7 days that the service does not fit your needs, you may contact support for a prorated refund minus a processing fee.

4. Cancellation Policy

You may cancel your subscription at any time directly from the Veliclin billing dashboard. Once cancelled, your account will remain active until the end of your current billing cycle (monthly or annual). We do not issue prorated refunds for the remaining time in your billing cycle.

5. Chargebacks

We request that you contact us to resolve any issues before initiating a chargeback with your bank or credit card provider. Accounts that initiate an unjustified chargeback may be suspended or permanently closed.

6. How to Request a Refund

To submit a refund request based on the eligible circumstances above, please contact our support team at support@veliclin.com. Include your workspace name, billing email, and a detailed explanation of your request.